Ordering & Order Changes

Change an existing order

• Can I change quantities after ordering?
• How do I cancel my order?
• How do I cancel/delete my proof?
• Can I add additional recipients after placing an order?
• How do I recover a proof I deleted?

Product Questions

• What are “material options” and what do they cost?
• What size will my envelope be?
• Can we download a digital version of our card?
• Do you offer RSVP cards that are not wedding themed?
• Why are basic addressed envelopes free but I'm charged for having only a return address?
• What is the weight and thickness of your paper?

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Personalization Questions

• How do I add return addressed envelopes to my order?

Vouchers and Promotions

• Where do I apply my discount code?
• Why isn't my voucher working?
• What are your current sales/promotions?
• Will you honor an onsite discount even if my design isn't finished yet?
• Can my voucher be combined with the onsite discount?
• Shoott & Paper Culture Packaged Deals & FAQ's

Shipping Options

• When can I expect my order?

General Ordering Questions

• Understanding the shopping cart and card quantities
• Can I order a sample?
• How do I place an order for 1000+ cards?
• How much will my order cost?
• How do I add matching envelope liners to my wedding stationery?
• How do I place a reorder with changes to my design?

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