If your voucher or discount code is not working, check these common reasons to resolve the issue.
- Code expired: Check the email you received with your voucher details to ensure the promotional offer has not expired.
- Wrong product type: Check that the discount applies to the product category you are purchasing. For example, if the code is exclusively for stationery, it will not work on holiday cards.
- Cannot combine with other discounts: Some codes cannot be combined with other discounts or site-wide sales. When multiple discounts are present, our system will typically apply the largest available discount to your order.
- Typo in code: Ensure you have entered the exact characters. We recommend copying and pasting the code into the discount field to avoid typos or extra spaces. Double-check that you are using the actual redemption code (typically a 9-digit mix of letters and numbers, or a promotional phrase) rather than an order number or transaction ID.
If your voucher code still does not work, please contact us with the code you are trying to use. You can also place your order and contact us immediately afterward so we can adjust the total based on the correct discount.