Design & Personalization

Designer Assistance

• Can I add more photos to a design?
• Once I request Free Designer Assistance, can I still edit my card myself?
• Can I turn my postcard into a card with an envelope?
• How do I request a proof transfer or make two versions of my design?
• What happens after I approve my proof?
• What should I do if I haven't received an update on my edit request?

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Photo

• How do I delete photos from my account?
• What if my photo file is too large to upload?
• Why is my photo being marked as low-resolution?
• Why am I getting errors when I upload my photo?
• Can I add my company's logo to a card?
• How do I upload HEIC (native iPhone) photos?

Text

• Why do I need to personalize all text before I can continue?
• Can I change the font on a design?
• How do I change text color?
• Are languages with special characters supported?
• What do I do if all of my text doesn't fit?

General design

• What kind of changes can I request with Free Designer Assistance?
• Can I order multiple card designs or versions in one order?
• Font and Color Options
• How do I change the color scheme of my design?
• Can I change a card from one category to another?
• Can I change to a folded card?

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