Photo upload errors are typically caused by file size, browser compatibility, or unsupported file formats. Reviewing these common issues will help you resolve the upload problem and continue personalizing your design.
- Check your photo file size: Image files up to 25MB are supported, but files larger than this may fail to upload. Photos exceeding 100 megapixels are too large and will not upload due to system limits.
- Check browser compatibility and settings: Refresh your browser, or sign out and sign back into your account. For the best website experience, we recommend using the latest version of Google Chrome, Safari, Firefox, or Microsoft Edge. To verify your browser or download updates, see Which browsers does Paper Culture support?.
- Verify the file format: Use JPEG files ending in .jpg or .jpeg for the best results. We also accept PNG and GIF files, but these formats are not optimal for high-quality photo printing. Other file types are unsupported and cannot be uploaded.
If you continue to experience issues, you can complete your customization without photos. Submit your design and send your photos to us through our help form. Select "Request free designer assistance" before adding the card to your cart, and we will manually place the photos and email you a proof to review.