Our photo tray only recognizes the first page of a PDF file, which means it will only upload that single page. You must separate your multi-page PDF into individual files with one page each before uploading.
To separate your pages, you can use the print function on your computer or a free online tool (like Adobe Acrobat online or Smallpdf). If using the print function:
- Open your PDF in a viewer or web browser.
- Select the Print option.
- Change the printer destination to Save as PDF or Print to PDF.
- In the pages section, select Custom and enter a single page number (for example, "1").
- Click Save and repeat this process for each page.
If you haven't started personalizing or have a saved proof in your cart without requested edits:
- Ensure your PDF is separated into 1 page each.
- Click Personalize from the product page or Edit Design from your cart.
- Click the photo space where you'd like to upload your PDF to open the photo tray.
- Click the upload button and choose your PDF file(s).
- Choose upload and it will load within the photo tray.
- The first PDF you uploaded should populate and you can adjust the positioning. It automatically shows the final preview of it cut, removing 1/8" of bleed on all sides.
If you have already personalized and requested edits through Free Designer Assistance:
- Fill out our Help Request Form, attach your file and submit your request.
- Our Support Team will confirm your submission and submit an edit request on your behalf to use your PDF.
- Once your edits are completed to add your file to the card, you will receive another email confirmation that your proof is ready to approve.
If you have any issues with these steps, please reach out to our support team.