If you have a PDF file you'd like to use for your DIY card, you can upload it directly during personalization or send it to our Support Team depending on where you are in the process.
If you haven't started personalizing or have a saved proof in your cart without requested edits:
- Ensure your PDF is separated into 1 page each as the photo tray will only recognize the first page.
- Click Personalize from the product page or Edit Design from your cart.
- Click the photo space where you'd like to upload your PDF to open the photo tray.
- Click the upload button and choose your PDF file(s).
- Choose upload and it will load within the photo tray.
- The first PDF you uploaded should populate and you can adjust the positioning. It automatically shows the final preview of it cut, removing 1/8" of bleed on all sides.
If you have already personalized and requested edits through Free Designer Assistance:
- Fill out our Help Request Form, attach your file and submit your request.
- Our Support Team will confirm your submission and submit an edit request on your behalf to use your PDF.
- Once your edits are completed to add your file to the card, you will receive another email confirmation that your proof is ready to approve.
If you have any issues with these steps, please reach out to our support team.