Our address book template limits the amount of characters in recipient names due to the print size of the recipient’s name on the envelopes, to ensure the name displays correctly. If you enter too many characters in the Name cell in our template you may receive an error message. The simplest fix is to reduce the amount of characters in the cell. If you are unable to reduce the number of characters of the name any more, we can still help get the whole line to show with a workaround on our end.
Follow these steps:
- You’ll be splitting the name into two lines in the template, so you can input the addresses without any error. The first part of the name will be in the column “Recipient Name” and the second part of the name will be in the column “USAddress1” or “IntlAddress1”.
- Contact the Paper Culture team at with your order number (if available) or proof ID. Please inform our team that some of the recipient names had to be split due to length and to make sure the names are combined to fit on one line.
Our team will confirm that they received your email and make the necessary adjustments to have all the recipient names fit on one line. Keep in mind that since the recipient name exceeds the character limit, when the name is combined it will be scaled down in size when printed on the envelope to fit in the allotted space.
In rare cases the name may still be too long to fit at a readable size. In this case you will need to keep the name on two lines.
The image below shows an example of a printed envelope in the Simple Serif Envelope Design without the recipient’s name exceeding the character limit.
This image shows an example of how the envelope will be printed with the Simple Serif Envelope Design with the recipient’s name exceeding the character limit, after we have made the proper adjustments.
If you have any questions please contact us and our support team will make sure your addresses print as you want them.