If you are having trouble resetting your password, it is usually because the reset email is in your spam folder, you requested too many resets in a short time, or your browser needs to be refreshed.
- Check your spam folder: Password reset emails can sometimes be filtered into spam or junk folders. Check those folders for an email from Paper Culture.
- Wait 10 minutes: If you have requested multiple password resets recently, a security feature temporarily locks the reset function. Please wait at least 10 minutes before trying again.
- Clear your browser cache: If the site confirmed your password was successfully changed but then displayed an error when you tried to log in, your password was successfully updated. Try clearing your browser's cache and cookies, or log in using a different browser.
- Try a different email: If you aren't receiving the reset email, you may have used a different email address to create your account, or checked out as a guest. Try requesting a reset with any other email addresses you may have used.
If you need any additional assistance, please contact our support team.