Before requesting to delete your account, please know that your data is secure and is never sold. If your goal is simply to stop receiving emails or catalogs, you do not need to delete your account. You can simply unsubscribe from our mailing list instead.
If you still wish to proceed, please note that deleting your Paper Culture account is irreversible. All of your saved designs, address book entries, and order history will be permanently removed.
To delete your account, follow these steps:
- Contact our support team to request account deletion.
- We must verify your identity to ensure the security of your information. For requests sent via email, our team will reply with instructions to confirm your request.
- If you reach out via phone or chat, our team may ask you to verify your identity by confirming information on a past order, or by guiding you through a quick verification step involving your shopping cart.
Once your identity is verified, our team will process your account deletion and it will take about 14 days to complete.