Once you start personalizing a design you won't be able to change the size of that card, but there is a way to get the size you intended.
Many designs will include one or more alternate sizes which you can choose from before personalizing. This is the easiest way to change sizes, but you aren't out of luck if your favorite design has only one size! We can't change the size of your current proof, but with Free Designer Assistance we can help you add a template of the right size and move the design over.
Steps:
- Go back to the product page for your card, make sure the size you want is not already an option. If it is, you may simply choose that size and add your personalization again. If not, continue with this process.
- Don't edit the card at all, just click next until you can request edits on the card by selecting "I'd like designer assistance" and let us know you'd like the old design copied over. If you reference your original proof ID, that will make it easy for us to find your old proof to paste in. We'll take care of getting the new size to match your old proof.
- Delete your old size or save for later.
- You may check out with the new size, or wait for us to make the edit. If you've already placed an order in the old size, we'll unfortunately need to cancel that order so you can check out with the correct card and total.
If you need help with any of these steps feel free to contact us and we can explain further or walk you through the process.