We realize this is a very unpredictable and stressful time for planning your event, and we wanted to establish a policy that allowed flexibility with event changes.
Purchase your invites or announcements by September 15, 2021 and, if your event changes, we will provide you a 75% off voucher for change of date or invitation cards. Alternatively, you can return them if your event is canceled per our 100% customer satisfaction guarantee.
To activate the Flexible Postponement and Cancellation Policy after you’ve placed your order, just sent an email to our customer support team with the Subject Line: Flexible Postponement and Cancellation Policy.
Common Questions:
Q: What Products Qualify for this Policy?
A: Any event card that contains an event date and/or event location that needs to be postponed or canceled as a result of the impact of COVID-19.
Q: Is there a time limit/time restrictions for my event to qualify?
A: We are currently offering this policy for those that purchase event cards by September 15, 2021.
Q: What if my event is canceled?
A: If your event is canceled and you have already sent out your cards, we will provide you a 75% off voucher to use towards the purchase of change of date or invitation cards.
If your event is canceled and you have not already sent out your cards we will issue a full refund for the paid amount of the order, per our 100% Customer Satisfaction Guarantee within 60 days of your received order date.
If you have not already sent out your cards and your received order date is over 60 days old a full refund is no longer possible, we can provide a refund to a new order equal to the amount you paid in your original order.
Q: What if my event gets postponed again?
A: We will give you a one-time 75% off voucher per household or per customer.