Purchase your invites and announcements by August 31, 2020 and, if your event changes, we’ll reprint your new cards for free if they have not been sent.
We realize this is a very unpredictable and stressful time for planning your event, and we wanted to establish a policy that allowed flexibility with event changes. If you purchase invitations or announcements with an event date and your event changes, we will reprint them for free if the cards were not sent. Alternatively, you can return them if your event is canceled per our 100% customer satisfaction guarantee. With either of these options, you only pay for shipping.
To activate the Flexible Postponement and Cancellation Policy after you’ve placed your order, just sent an email to our customer support team with the Subject Line: Flexible Postponement and Cancellation Policy. There is only one reprint per customer per household.
Q: What Products Qualify for this Policy?
A: Any event card that contains an event date and/or event location that needs to be postponed or canceled as a result of the impact of COVID-19.
Q: Am I able to reprint my items with the new dates or a different venue even after I’ve received the items?
A: Yes. If you have not sent your cards, we will reprint them for free. Just contact our customer service team. If you have sent them, please contact them as well and we can work with you at a discounted rate to replace them.
Q: Is there a time limit/time restrictions for my event to qualify?
A: We are currently offering this policy for those that purchase event cards by August 31, 2020.
Q: What if my event is canceled?
A: If your event is canceled, we've extended our 100% customer satisfaction guarantee so that you may return them per our policy.
Q: What if my event gets postponed again?
A: We will give you a one-time reprint per household or per customer. If your date gets postponed again, we will extend a discount for the new order.