How do I request edits on my proof?
If you are unable to request an edit on your proof or are unsure how to request an edit you proof may fall into one of the following scenarios.
After Requesting Your Edit
If you've already submitted your edit request and we haven't begun editing yet, you may still be able to click "edit" in your cart and click through again to request a new edit. This will erase your previous request, so include that as well if you need to.
If that doesn't work, or you'd rather we have both requests, you'll need to contact us so we can add a note to your proof regarding your new request.
After Approving Your Edits
If our designers have not edited your card, simply go into your cart / saved for later and click “Edit” to request edits. This will bring you back to your original proof front and back so that you can revise the text yourself. If you have more specific edits that you’d like a designer to work on for you, just click next until you get to the Approvals page. You can then select "Request free designer assistance" and enter what you’d like us to do for you in the box and hit "submit". We will receive it on our end and our designers will make the necessary revisions and send you your updated proof within 1 business day. Keep in mind that once we take your proof in for edits, you won't be able to edit the text on your own from your cart, but we are happy to make text changes if you notice something.
If you've approved edits that our designers have made, but need to request another edit, we can "un approve" your proof so you can request further edits. Contact us with your new edits and we will complete your edits and send a new proof.
After Placing Your Order
Once you have approved and paid for your order, we may still be able to edit your card depending on the order's status. If you've placed your order and notice an edit you need, be sure to contact us right away so we can catch the order. If the order status states that it is not in the printing stage, we can still place the order on hold for you so that our designers can make any necessary edit requests that you may have.
If your order is printing, it's unlikely that we'll be able to adjust it at that point, due to our automated process. We're happy to check on your order status at any time.